WHAT'S YOUR RETURN POLICY?
On custom stationery, calligraphy services, workshops, custom stamp and bridal orders we do not take returns. We are available to answer any questions you have before you make your purchases, and once we complete your custom order it's really, really yours forever.
Please know that since our invitations are uniquely hand-lettered per order, we cannot offer full refunds once you have received a proof. If you absolutely do not want the invitations you ordered, we can discuss a partial refund.
Basically - if you're not feeling 100% sure, contact us before you place an order! We'll be happy to talk you through the process, answer your questions and figure out what you can get for your budget. We are real live people over here, so don't hesitate to reach out!
On everyday paper orders, if you're really dissatisfied with something, send us an email and we'll talk. We don't want you to be unhappy!
CAN YOU JUST PRINT MY DESIGN?
We do offer print-only services to graphic designers, stationers and some members of the wedding industry.
We do not offer print-only services directly to brides.
CAN YOU TEACH ME HOW TO DO CALLIGRAPHY?
Yes! Our in-person workshops are listed and sold here.
Our in-person workshops sell out quickly, so we're excited to share that you can enroll in the Modern Calligraphy Summit, a two-week online workshop taught by NINE amazing calligraphers around the world (Ashley included, of course!). The summit will be interactive from February 22nd through March 5th, but all video content is available for lifetime download - you never have to worry about forgetting the material. Follow this link to get more information and receive emails about registration.
In-person classes are not announced until all the final details are confirmed, but you can get a head start by signing up for the wait list. To do this, go to the front page of this website, and enter your email address in the box that says "Want To Get In On A Workshop?" This email list is only notified when new classes are ready for pre-order, and you will get 24 hours to reserve your seat before classes are open to the public.
CANCELLATION POLICY ON WORKSHOPS:
Up until 2 weeks before your workshop date, you can notify us that you would like to transfer your registration to a friend.
Within 2 weeks before your workshop date, if you must cancel we can mail your supply kit to your shipping address and give you a coupon for 50% off a future workshop.
All in all, a cancelled workshop registration cannot be refunded.
Can I order wedding invitations?
As of January 2017, Ashley will not longer be offering services to brides looking for custom or template wedding invitation suites.
HOW FAST WILL I GET MY ORDER?
Custom Orders (Stamps, Table Numbers, Escort Boards): You will receive a proof within 10 business days of purchasing the item. Once you review and approve your proof, we'll start making your order. We won't start production until you see your proof and confirm that everything is just right! After your proof is approved, production takes 2-3 weeks, so make sure you've got time for that!
Greeting Cards and Art Prints: It takes 1-2 business days to prepare your order to ship. Once sent, you can refer to standard delivery times based on the shipping option you choose. USPS Flat Rate will most likely be the slowest option. We cannot guarantee specific delivery dates, but if you would like to leave us special instructions at checkout about when you would like to receive your order, we will do our best to accommodate.
Please keep in mind that our business days start at 10am and end at 6pm. Any order placed after 6pm will be seen the next day!
All orders are shipped from Atlanta, GA 30307.
WE STRONGLY RECOMMEND THAT YOU CHOOSE TO SHIP UPS GROUND FOR ALL ORDERS. If you choose USPS Flat Rate, as we cannot provide tracking or insurance on those orders.
CAN YOU JUST DESIGN AN INVITATION AND I'LL PRINT IT?
Since we are a full service design and printmaking studio, we do not design invitations for digital (.PDF) delivery.
If you would like a custom invitation, we are fully capable of printing anything and everything we design.